Delivering to the highest standards

Before completing a delivery at height, it’s important we ensure we can do so safely. Initially, we will assess whether the delivery can be made at ground level. If this isn’t possible, then the two methods below are the only accepted ways for us to make a delivery:

• Our driver can use a permanently fixed ladder that has been designed to safely access your delivery point. This ladder can also offer access to a delivery platform, provided that guard rails are fitted; or
• Our driver uses a Watson Fuels portable ladder, in line with training protocol.

If your ladder is above three metres from ground level, we won’t be able to complete your delivery – and our drivers will not use their own ladder to access another platform or tank. 

To make sure the tank and equipment are suitable for your delivery, our driver will need to perform a pre-delivery assessment. A competent person on your (the customer’s) side where available will also need to sign to confirm by signing the delivery authorisation document that the tank and equipment are suitable to receive our delivery. 

This is when the fill point is connected to the tank via pipework. Generally, our driver will check that the pipework is permanently connected to the receiving tank before making the delivery. However, on the rare occasions when we cannot perform this check, we are only able to proceed with the delivery if you have signed the delivery authorisation document, confirming that the delivery can be completed safely. 

If your tank is underground, then we will aim to fill it using a gravity bulk hose whenever possible. However, if this isn’t possible then our driver will need to check that your tank is suitably vented before proceeding with the delivery. 

When filling the tank, our driver will do so at slow speed using the hose reel and nozzle, rather than a screw-on connection. If a screw-on connection needs to be used to complete the delivery, then a site-specific assessment needs to be carried out beforehand. 

We are unable to fill any barrels or containers, as they pose an increased risk of spill or contamination. However, we can fill IBCs if they are correctly supported at ground level.

We are able to fill large plant with tanks that can be safely accessed. However, we are not allowed to fill small mobile plant, including forklifts, diggers and dumpers. For these, we advise customers to provide a bowser.

We can fill generators with integrated tanks, but must ensure they are switched off before delivery. 

As the customer, you should not assist our driver with the delivery. However, under very limited circumstances, such as a marine delivery, your nominated competent person is allowed to assist.  

Equally, our driver will not be able to assist you if they are placing themselves at risk by doing so. 

As part of our duty under the RDCO scheme, Watson Fuels will take steps to make sure it is only delivering controlled oils to customers who are permitted by law to use it. These controlled oils include:

• Rebated gas oil, including Hydrotreated Vegetable Oil (HVO)
• Rebated kerosene (which should only be used for heating)
  Rebated furnace flame

Remember, it is illegal to use controlled oils as fuel for a road vehicle.

If you suspect any improper use of controlled oils, this should be reported directly to your line manager.

The minimum commercial delivery to any one tank should be at least 400 litres.

We will accept deliveries of less than 500 litres if it is part of a multi-drop delivery which totals at least 500 litres.

The only exception to both these rules is:

• We start the delivery and notice there is not enough space in the tank.
• Continuing the delivery would result in an incident (contamination or spill).
• There is a mechanical issue.

We can deliver to enclosed spaces such as a container, shed or garage without any issues as long as the necessary precautions and controls are implemented.

Before we proceed with your delivery, there must be adequate ventilation to allow for an open fill delivery to take place safely. Depending on the location of your tank, this can include the opening of windows and doors, or the installation of vents. 

Your tank vent should also be located in a position where vapours can be removed from the delivery area.   

Whether you’re storing your fuel on a farm or another type of business premises, it’s your responsibility to do so in line with government requirements. Failure to do so might result in either a fine or prosecution – and you also run the risk of costly spills and leaks from your fuel supply.

For example, your tank should meet ISO 9000 quality management standards, and it should be surrounded by a secondary containment structure – or ‘bunded’.

You’ll also need to make sure that the location of your tank keeps all components at least 10 metres away from inland or coastal waters. Plus, underground tanks will need to follow DEFRA’s Groundwater Protection Code of Practice.

For full details on business regulations for storing fuel, visit the dedicated page on the government website.