To make sure all deliveries take place safely, our drivers always follow a series of protocols that keep them and you safe. 

These protocols mean our drivers will need to do everything from a pre-delivery safety check to assessing your tank for signs of corrosion or splits. Here’s a list of some of the protocols carried out by Watson Fuels drivers when delivering your home heating oil.

  • We’ll carry out a pre-delivery assessment of your tank to make sure all visible sides of your tank and equipment are in good condition and properly connected. If our drivers have doubts about your equipment, the delivery can’t be made. 

    While our drivers will always make sure every delivery can be carried out safely and securely, there are some things you can do and should be aware of that will help them run smoothly. 

How you can store liquid fuel safely

As a heating oil user, it’s your responsibility to look after the fuel storage tank on your property. 

Spills and leaks can be extremely costly to clean up and can contaminate ground water supplies and even building foundations. It’s also important to check whether your home insurance covers fuel spills or leaks and whether there are any stipulations or limitations to your policy.

Tanks should be visually checked by a competent person at the same time as your annual appliance service visit. Make sure the area around the tank is clear and the driver has a safe route to the tank. OFTEC also recommends regularly carrying out a visual check between service visits and particularly after extreme weather conditions as this can put your tank under extra stress.

Some warning signs to look out for include:

  • Rust
  • Splits or cracks
  • Bulging
  • Subsidence on the base
  • Sudden increase in usage of fuel
  • Tanks overgrown with foliage
  • Strong fuel smell
  • Sun bleaching
  • Oil stains
  • Damp areas

If your tank has an integral bund, ask your engineer to check if it has filled with water. Besides your tank, make sure to keep a close eye on any connected pipework, gauges, valves and the oil filter for any signs of wear. 

If you have any concerns, always contact your local OFTEC registered technician.

To place a new heating oil order

For home heating oil sales and enquiries, call us on 0333 070 5656 or Login to myWatson to place orders online

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Frequently answered questions (FAQs) on fuel delivery standards and safely storing heating oil

  • If you notice a fuel leak, the first thing to do is stop the fuel spillage. Whether this means turning the fuel off at the source or catching the leak in a jerry can or spare vat, use your judgement on how best to prevent further leakage. 

    If the leak has occurred in a place close to residential and commercial properties or a high traffic area, you should evacuate the area and notify the relevant authorities. Then, and only if you are able to, should you look at containing and clearing up the spillage using the correct equipment. You should also contact your insurer when it’s safe to do so.

    If you have a leak in a plastic tank due to a crack or split, rub a bar of soap into it to help stop the leak.