18 March 2020

Boiler Service - We are updating our policies due to Coronavirus

We are still going to come and service your boiler when you need it, but for everyone’s health and safety we are going to need to take a few extra precautions.

If you are currently self-isolating, or think you might have some of the symptoms of Coronavirus, we ask that you let us know before our visit, or at the point of booking so that we can plan the best way to proceed. The situation is developing very quickly, so we will be reviewing each appointment on a case-by-case basis.
We want to help as many people as we possibly can, while keeping everyone safe and following the latest official guidance. This means looking closely at our demand and capacity, and prioritising those that need us most.

Annual servicing remains crucial for maintaining the performance of the boiler no matter what else is going on. We’ll support you as best we can through this period and will offer flexibility around servicing timescales.

For all other work, our team will be following these guidelines:

• Avoiding handshakes on arrival
• Keeping a safe distance whilst they are at the property
• Requesting customers to clear any working areas
• Carry personal protective at all times and safeguard working environments
• Self-isolating if they display any symptoms

We are providing our engineers with regular updates and coaching on hygiene and how to deal with their work in these situations.