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Watson Fuels has won the Feefo Trusted Service Award for the second year in a row. The Trusted Service Award is an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.
Working with over 6,500 brands, Feefo is the world's largest provider of verified reviews, helping both brands and consumers make better decisions, and enabling brands to deliver more personalised experiences.
Consumer confidence is now at its highest level since 2021 as living standard show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.
Feefo present a Trusted Service Awards to businesses that have collected at least 50 reviews between January 1st 2023 and December 31st 2023, with a Feefo service rating of between 4.0 and 4.4.
Congratulating Watson Fuels on winning this year’s award, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.
“The Trusted Service Awards have always been about recognising companies, like Watson Fuels, that go way beyond the norm in customer service to receive great feedback from delighted customers. I can’t wait to see what these businesses achieve next year.”
We’d like to thank all customers who take the time to share invaluable ratings and feedback after delivery. We’re committed to making ordering even earlier, with innovations such as our intuitive myWatson portal that lets our home heating oil customers top up, track deliveries and manage their account, all in one place.