World Fuel Services Covid-19 update: Serving customers is at the heart of what we do

As the COVID-19 global crisis continues to evolve, we wanted to update you further on additional activities and practices we are employing to serve you, our customers.

First and foremost, we are continuously updating our operating procedures to ensure the health and safety of all of our people. In many parts of the world, this includes leveraging our technology platforms and tools to institute virtual or remote “at home” working provisions. These continuity elements are designed to provide our people with the ability to perform their duties as normal from almost anywhere. We also are following national, regional, state and local governmental orders, mandates and guidance with respect to personal safety and social interaction. Our Human Resources department is providing continuous updates to our personnel in order to ensure their safety and that of their families. We have also issued the prescribed guidance to ensure safe interactions with our customers including our representatives, our drivers and any on-site operations personnel.

We continue to feel confident in our ability to manage our global supply and logistics chains. The environment continues to change almost hourly and we are adjusting our operating elements to meet these challenges through our robust global operations teams. We have also built contingency plans to address any logistics or delivery challenges that may arise. In short, we are committed to building the right solution at the right time with the right safeguards for each and every customer we serve. We are working these challenges with individual customers who become impacted by any issues on a real time basis.

Our business continuity plans as well as our executive crisis management team remain fully active on a 24/7 basis and our physical operations across the globe have incorporated all guidance and recommended practices into their daily operating routines. Finally, our finance and risk management teams are carefully managing our strong financial resources to ensure ongoing operational integrity and flexibility.

All of these actions represent the heart of our culture, focusing on commitment to our customers and for our family of employees and stakeholders. We are here to serve as we always have been. Please be safe as we together navigate this challenging time.