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Website terms & conditions

Terms and conditions

  1. This website (the "Website") is owned and operated by Watson Fuels ("Watson Fuels"). Your use of and access to the Website is subject to these Terms and Conditions (including the Privacy Policy). If you breach any of these Terms and Conditions, your permission to use and access the Website will automatically terminate.

  2. All material published on the Website is provided "as is" and that, to the fullest extent permissible by law, Watson Fuels makes no representation or warranty (whether express or implied) in respect of such material and specifically makes no representation or warranty that the operation of the Website will be uninterrupted and/or error free, that defects will be corrected, or that the Website (or the server that makes it available) will be free of viruses or bugs.

  3. The Website is for use only by residents of the UK, aged 18 and over.

  4. Watson Fuels will acknowledge any order made by you through the Website but this will not constitute acceptance of your order.

  5. All orders made by you through the Website are subject to acceptance by Watson Fuels who may choose not to accept any order, for any reason. Payment for your order will be taken by or on behalf of Watson Fuels at the time you place your order but, for the avoidance of doubt, no contract will exist between you and Watson Fuels for the supply by Watson Fuels to you of any goods or services unless and until Watson Fuels sends you an e-mail confirming that it has accepted your order.

  6. All contracts between you and Watson Fuels will be made in English.

  7. Details of all orders received from you will be kept by Watson Fuels and will be available on request by you. You may correct and/or amend your order at any time up to acceptance by Watson Fuels.

  8. Prices may vary according to quantity of order, delivery schedules etc. Watson Fuels will advise you of the price for your order when it sends you the e-mail confirming acceptance of your order. However, Watson Fuels reserves the right to cancel or amend all or part of your order (including e.g. as to price and/or delivery time) without prior notice and without liability to you in the event of circumstances beyond its reasonable control.

  9. Once your order has been accepted, Watson Fuels will arrange delivery of the goods to your premises in accordance with the delivery details provided by you. Time is not of the essence for these purposes. Delivery may be made by such instalments as Watson Fuels deems appropriate. The quantity shown on Watson Fuels's paperwork shall, in the absence of manifest error or fraud, be conclusive evidence of the quantity delivered. You must ensure that Watson Fuels (including its employees, agents and subcontractors) have all necessary vehicular access to your premises in order to allow delivery to be made. You must also ensure that all relevant storage facilities are suitable (in terms both of size and specification) for the goods to be delivered. Failure to comply with your obligations under this paragraph will result in the goods nevertheless being deemed to have been delivered in accordance with your order (such that risk in them will pass to you from that time and Watson Fuels may charge you all reasonable costs related to their further administration, storage, insurance, transport, delivery etc).

  10. Except as set out below, you may cancel any order for the supply of goods up to the end of seven working days from the date of delivery and you may cancel any order for the supply of services up to the end of seven working days from the date of acceptance of your order. You will have no right to withdraw from any contract made with Watson Fuels for the supply of goods (e.g. fuel oil) where the goods have been delivered to you and, by reason of their nature, they cannot be returned or are liable to deteriorate or expire rapidly or their price is dependent on fluctuations in the financial market which cannot be controlled by Watson Fuels. You will have no right to withdraw from any contract made with Watson Fuels for the supply of services where performance of the services has begun, with your agreement, within seven working day's of acceptance by Watson Fuels of your order.

  11. Nothing in these Terms and Conditions affects your statutory rights as a consumer.

  12. Watson Fuels reserves the right to sub-contract the performance of any order made by you.

General terms and conditions

Please click on the relevant terms and conditions for you:

Consumer Customers

Commercial Customers

Privacy Policy

Privacy Policy

Watson Fuels is committed to protecting the privacy of your personal data collected from you as you use the Website. This Privacy Policy forms part of the Terms and Conditions for use of and access to the Website

  1. By submitting personal data to Watson Fuels via the Website, you agree that Watson Fuels may collect, use and store such data as described in this Privacy Policy and elsewhere on the Website.

  2. Watson Fuels may use the personal data you provide in order to provide you with the best possible customer service and, with your permission, to keep you updated about Watson Fuels services and products.
    If at any time you wish to be removed from Watson Fuels database, or you no longer wish to receive communications from Watson Fuels, please contact us at Watson Fuels, Brinkworth, Chippenham, Wiltshire SN15 5DN or via the website www.watsonfuels.co.uk.

  3. Watson Fuels will never sell your personal data or make it available to any third parties except as set out in this Privacy Policy and elsewhere on the Website.

  4. Watson Fuels has implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction.

  5. Watson Fuels may use cookies to identify you and to track usage of the Website, diagnose problems with the Website server and administer the Website. By accepting cookies, you will be permitted access to the Website without having to log in each time you visit.

  6. The Website may include links to third-party websites. Watson Fuels can not control and is not responsible for the contents of such websites or for any privacy or data collection policies they may employ.

  7. Watson Fuels reserves the right to amend this Privacy Policy from time to time without prior notice.

Complaints handling

At Watson Fuels, we have been delivering excellent customer service for over 60 years. We always endeavour to do everything we can to ensure every customer has the best possible experience. However, we know from time to time things can go wrong. If that happens, please let us know so we can put it right.

To get in contact with us, you can call your local depot where our staff will resolve most concerns straightaway. Alternatively, you can email complaintshandling@watsonfuels.co.uk and we will be in touch within two working days.

For more information on our Complaints Procedure please click here where you will be able to find out how your concern will be dealt with.