Frequently Asked Questions

• What type of EV charging solutions do you offer and who are they for?

  Watson Fuels can provide EV charging solutions tailored to cover every part of your setup, including supply, installation, chargepoint management software, and maintenance. We can cater to the majority of businesses or public sector clients looking for workplace charging, commercial charging, and fleet charging solutions.

• What are the key features of your workplace charging solutions?

  Our workplace charging solutions offer flexibility, allowing you to choose from a range of chargers to meet different needs. You can customise your charging plan, control access to your chargers, and monitor activity in real-time to keep on top of your energy use. Additionally, you can take advantage of OZEV grant funding of up to £14,000 towards EV charging points. Read more about workplace charging here.

• What are the benefits of installing EV chargers for businesses?

  There are multiple benefits to investing in an EV charging infrastructure for your business, the most common being the opportunity to:

  • Generate revenue and attract new customers.
  • Better manage your energy, including reducing operational costs.
  • Improve employee retention and recruitment by offering a desirable workplace perk.
  • Demonstrate your company's commitment to sustainability and reducing your carbon footprint.
  • Future-proof your business for the growing electric vehicle market.
• How much does it cost to install EV chargers?

  The cost is dependent on several factors, including the number and type of chargers needed; the location of your chargers at your site; extent of groundworks and amount of labour time required to complete the installation; electrical infrastructure upgrades, and other desired EV features. We offer a no-obligation quote after a detailed pre-installation survey. You can request a quote using our short form, here. 

• Do I need a pre-installation survey? What happens during the installation process?

  Yes. A pre-installation survey is required to fully assess your EV charge point requirements and electrical capacity, to help ensure a smooth installation process. The process includes a survey of your site, our professional recommendation of the most suitable charger types for your business, and a full solution plan tailored to your needs and budget. When you’re ready to proceed, we’ll prepare a dedicated project plan, risk assessments and method statements, along with our expert assessment of what charging infrastructure your business needs. Once you’re happy with the solution, we'll handle everything, from obtaining any necessary permits to coordinating with subcontractors and the District Network Operator (DNO) if needed. We'll keep you updated throughout the process and provide a completion notification upon finishing.

• What if I need my chargers serviced or repaired?

  All of our chargers come with a 3 year warranty, and the installation has a 12 month warranty as standard. We also offer optional maintenance, testing and inspection packages. Technical support is provided by phone during business hours (9am - 5pm) as standard.

Charging Options and Features

• What types of chargers do you offer?

  We offer a range of market leading chargers manufactured in the UK by Rolec – a world-leading specialist in outdoor electrical equipment, who provides fast and rapid chargers to cater to different charging needs and usage patterns. You can choose either tethered (cable attached) or untethered (socket only) options, with single or dual sockets for simultaneous charging.

• How do I control who can use my chargers?

  You can easily control who can use your chargers and when, by installing a chargepoint management system. The software allows you to restrict access at certain times of day, or restrict access to certain types of users like staff only. It will also allow you to control pricing for different types of users or for different times of day. We can recommend a chargepoint management system as part of your installation.

• Can I track my energy usage and understand CO2 savings?

  Yes, our solutions provide real-time activity monitoring, allowing you to track energy consumption and charging duration, so you can understand your CO2 emission reductions associated with EV charging.

Additional EV chargepoint services

• How do I get started with your commercial EV charging solutions?

  To get started, simply click on ‘Request a quote’. We will then contact you to discuss your requirements and schedule a pre-install survey if needed. We'll provide you with a detailed quotation based on your needs and guide you through the complete installation process.

• What support do you offer after the installation of EV chargers?

  We provide technical support as standard. Our team is available Monday to Friday between 9am - 5pm to assist with any queries or issues you may have. If you need a higher level of service, we can also provide alternative support packages.