Frequently Asked Questions

Learn how Fuel Cards can Simplify Your Business

• What is a fuel card?

  A fuel card (also referred to as a fleet card) is a type of secure payment card most commonly used to purchase petrol, diesel and other fuels at petrol stations. Typically, these cards allow you to buy fuel at either retail or wholesale price.

• How do I apply for a fuel card account

  Call our team at 01666 510612 or fill out our online form. We’ll discuss your options and set up a direct debit for you. Once your account has been passed for credit, we’ll order your new cards.

• Which fuel card is best for me?

  When it comes to fuel cards, there is no one-size-fits-all solution. Each fuel card offers a different benefit for your business, so it’s worth getting in touch with one of our sales team or consultants to chat through your needs. Or use our easy online comparison tool.

• How does a fuel card work?

  Fuel cards allow people within a company to fill up at petrol stations within a specific network, usually with a cost-saving on the fuel purchased. When paying, the company employee will simply present their fuel card to the cashier rather than using cash or a credit/debit card. The employee can keep the receipt as proof of purchase, but the company will also be billed directly and the transaction recorded. This eliminates the need to track down receipts and depend on drivers for paperwork.

• When will I receive my fuel cards?

  Your fuel card could take up to 10 days, but typically it's 5 days from order. And we send Pin via email.

• Where can I use my fuel card?

  Every fuel card has a range of network sites where it can be used. Your account manager can provide a full list of site locations. Some fuel cards can be only used at filling stations under the same brand. Others can be accepted at multiple branded fuelling stations, which gives you access to a wider network of locations. Explore fuelling locations with our online map.

• I have an account with Watson Fuels, can I order cards?

  You’ll need a separate Fuelcards account, but it’s quick and easy to organise. Call our team on 01666 510612 to open an account.

• Is it worth getting a fuel card?

  Fuel cards might not only help with reducing the cost of filling up your business truck, van or car(s). They can also save you significant time and money on the admin you would spend using a pay and reclaim system.

• How much does a fuel card cost?

  The cost of a fuel card can vary depending on the provider and network. Some fuel cards carry annual charges and transaction fees, others don’t. At Watson Fuelcards, we’re always transparent with our pricing, so you know exactly what to expect. Call 01666 510612 to chat with a specialist who can help or use our online comparison tool to determine which card is right for your business.

• How do I stop or cancel cards?

  Call us on 01666 510612 or email cards@watsonfuels.co.uk. Please include details of the card(s) you wish to stop or cancel when you contact us.

• How do I access transaction reports?

  Each weekly invoice we send comes with a transaction report that shows which vehicles have been refuelled and who has been using their card. These are in Excel format, making it easy for you to import the data into a variety of systems and create your own reports. If you have any specific requirements, please let your account manager know so that we can customise a solution that works for you.

• How can I order additional cards

  Call on 01666 510612 or email us at cards@watsonfuels.co.uk to order more cards. Please let us know the details you would like to appear on the cards when you get in touch.

• Do fuel cards save you money?

  If you choose the right card, the short answer is yes, they usually can. It ultimately depends on your fuelling preferences and your unique business needs. Fuel cards can save you money against pump prices by giving you access to wholesale cards or a reduced rate. You also get greater security and control over spending that can help lower your fuel costs. Plus, you’ll spend less time dealing with pay and reclaim paperwork.    

    

• Is the fuel card linked to a driver or vehicle?

  The fuel card can be linked to either the car or driver, or both. Just tell us your preference when you order your card(s).

• Which is best, a pump price or wholesale price card?

  It depends on your preference and your business. Our account managers are the best people to help you decide which card is best for you, so get in touch on 01666 510612.

• What fuel card is best for truck drivers?

  While all businesses have different needs, truck drivers tend to seek HGV accessible sites to fuel their vehicles. The UK Fuels, Keyfuels, and Shell HGV cards all offer convenient access to HGV sites, with a commercial price. Use our interactive site locator to identify an HGV site near you.   

• Which fuel cards do Tesco accept?

  Tesco accepts FuelGenie at the Pump Price. They also accept UK Fuels, Keyfuels and Fastfuel at the pump price plus a small surcharge. Please contact one of our card experts to help you decide which is best for your business.

• Which fuel cards do Morrisons accept?

  Morrisons accept Fuelgenie at the Pump Price. They also accept UK Fuels, Keyfuels, Fastfuel and Shell fleet at the commercial price plus a small surcharge. Please contact one of our card experts to determine which would be best for your business.

• Which fuel cards do Shell accept?

  The Shell HGV, Shell Fleet and Esso National cards are all accepted at every Shell site nationwide. They also accept UK Fuels, Keyfuels and Fastfuel cards at selected sites. Use our interactive site locator to identify a Shell site near you, then please contact one of our card experts who can help you choose the best card for your business.