We're improving our systems

New account numbers

If you’re an existing customer, we’ll give you a new account number on Monday 1 December. You’ll see this new number on all invoices and communications we send you from this date, although we’ll still be able to find your account with your old account number.  There is nothing you need to do.

How we'll contact you

We’ll now send you all documents and updates by email unless you’ve told us otherwise. It’s good to be paperless. Make sure you have the following email addresses as a safe sender in your email account to avoid them going to your junk folder:

enquiries@watsonfuels.co.uk
noreply@watsonfuels.co.uk

For wholesale customers: wholesale@watsonfuels.co.uk
For specialist fuel customers: specialistfuels@watsonfuels.co.uk
For national account customers: national.accounts@watsonfuels.co.uk

Invoices and other documents

The documents we send you, such as invoices, delivery notes and statements, will look slightly different, but the information is the same. You can view some examples here:

Invoice 
Statement

Simpler to use myWatson portal and app

You may notice our myWatson portal and app have had an update and are now simpler to use. Most things are the same, but there are a couple of changes.

From 1 December you can request your invoices in the portal. Unfortunately, you’ll no longer be able to see any order history and invoices dated before 30 November. You can request invoices using the ‘view invoice’ button on the ‘My orders’ page.

You’ll no longer be able to edit tank names, but this won’t affect your delivery, as our drivers always check which tank should be receiving the fuel. Please keep using the delivery instructions for any important information our drivers need to know.

Thanks for your patience and understanding

We’re excited about these changes and confident they’ll improve your experience with us.

Don’t hesitate to get in touch if you have any questions. You can contact us here.