Need help using Tankscout?

FAQs

• How is Tankscout installed?

  Installation by trained service engineers is included as standard within all of our all service packages. To help ensure that installation is quick and ease you will be asked several questions relating to your tank when signing up to the service. There will be no need for the engineer to enter your home.

• Does the device need to be connected to an electrical supply?

  No. Tankscout is a single, one-piece, wireless device. No cabling, wiring or additional equipment is necessary.

• Does Tankscout require regular maintenance?

  No. Once installed, the device requires no regular maintenance or servicing. The device's internal battery life is typically five years.

• Do I need a strong mobile phone signal in my area?

  Tankscout functions on a lower strength signal than mobile phones, so you do not need a good signal at your location. In areas of weak signal, an additional Low Signal Assistance bolt-on can be utilised to help the device communicate effectively.

• What if my device stops working?

  Faults will be detected by our Tankscout customer service team. In the unlikely event of a fault we will send an engineer to diagnose and correct the problem at no additional cost to you, providing you are within the contracted period.

• Who can I contact for further information?

  For questions or queries, please send us an enquiry, or contact the Tankscout customer service team on 01666 511220.

• How do I view my tank levels online?

  If you are already registered,  login here watsonfuels.co.uk/tankscout.

  If you wish to register for Tankscout please contact us on 01666 511220 or use the contact us form here.

• What if I have multiple tanks?

  If you have more than one tank please call the Tankscout customer service team on 01666 511220 to discuss installation of multiple devices or click here to contact us.

• How do I change the alert level?

  By default, your alert or 'trigger' levels are set at 30% of your overall tank capacity, however this can vary depending on your daily / weekly usage. If you wish to change your trigger level, please contact the Tankscout customer service team on 01666 511220 or click here to contact us.

• Can I install Tankscout myself?

  No. As the device takes readings that are specific to your tank, it needs to be installed and configured by our trained service engineers.

• Do I have to buy my oil from you?

  No. Unless Tankscout was specifically included as part of a fuel contract with us, there is no obligation to buy from Watson Fuels.

• How accurate is Tankscout?

  We’d always expect the accuracy of our readings to be within 2%. Due to the way that the device measures the liquid level, we can’t be accurate to the litre (although customers typically find that the device functions very well).

• I’ve had a delivery but my reading hasn’t changed. Why?

  This depends on when your Tankscout device last ‘called in’ (sent a reading to us). Daily call devices typically send in a reading at 4.30am each day, weekly devices typically call in at 4.30am on a Friday.

• What trigger level should I set? How do I change the alert level?

  By default, your alert or 'trigger' levels are set at 30% of your overall tank capacity, however this can vary depending on your daily / weekly usage. If you wish to change your trigger level, please contact the Tankscout customer service team.

• What types of tank can we install on?
  • Plastic or Steel
  • Bunded or single skin
  • <4m in height
  • Over or underground*

  *Installation / service subject to tank suitability

• What types of liquid can we monitor?
  • Diesel + gas oil
  • Kerosene
  • Lubricants
  • AdBlue + additives
  • Waste oil

  Note that we cannot monitor petrol tanks due to the lower flash point of the fuel, and the potential for igniting with the mobile phone signal.

• Will I own the device?

  For Buy Outright and Monthly payment types, the device will be yours after 3 years / 36 months (although note that it would be out of warranty at this time).

• I haven’t I been sent logins yet?

  We need the device to be activated by our engineering team before we can process the logins. This can sometimes take 1-2 days.

• How do I sign up for automatic refills?

  Please send us an enquiry, or contact the Tankscout customer service team on 01666 511220 letting us know you are interested in our Auto-Top service.

• Is there a Tankscout App?

  We don't have an App at present, however Tankscout works on all devices including mobiles.

• I have Tankscout installed, but I’m moving home. What do I do?

  Please contact us to discuss the options, we may be able to transfer your unit to your new address or your new occupiers maybe able to take over your account.